Privacy Policy

Annex Products is the trading company behind the Quad Lock brand. We are strongly committed to protecting your privacy while interacting with our content, products and services.

The purpose of this Privacy Policy is to tell you what kind of information we may gather about you when you visit our site, how we may use that information and whether we disclose it to anyone. Our goal is to provide you with a satisfying online experience while allowing you to purchase products online knowing that your information is secure and not passed on to any third parties.

Annex Products owns the following websites, which apply to this Privacy Policy:

PRIVACY POLICY

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SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase items from our store, as part of the buying and selling process, we collect the personal information you provide to us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates. 

SECTION 2 - CONSENT
How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at support@quadlockcase.com or mailing us at:

Annex Products
2.01/168 Greville Street
Prahran, Victoria,
AUSTRALIA, 3181
 

Each email we send has the option to unsubscribe from future marketing promotions.

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

PAYMENT:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service or Privacy Statement.

We do not store or have access to your credit card details. Annex Products owned Quad Lock websites are powered by Shopify who are certified Level 1 PCI DSS compliant. More information can be found here.

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.  

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.  

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

LINKS:

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

We want to be as open and transparent with our users as possible, so below is a list of third party platforms we use with a short explanation of why we use them and their associated Privacy Policies:

Shopify - This is the host platform that we use for Quad Lock websites, which means that it is the primary source for transactions made. Shopify is a certified Level 1 PCI DSS compliant platform. Shopify’s Privacy Policy

Google Analytics - We use Google Analytics to better understand audience behaviour on our websites and to help us improve the user experience. Google Analytics Privacy Policy

Google Adwords - We utilise Google Adwords and other similar Google services for advertising purposes, which includes remarketing through the use of cookies (see Section 7 of this policy for more information on how we use cookies). Visit Google’s Privacy Policy for a full understanding of the data shared by Google to advertisers.

Facebook - We utilise Facebook for advertising purposes, which includes remarketing through the use of cookies (see Section 7 for more information on how we use cookies). Facebook Privacy Policy

Mailchimp & Mandrill - We use Mailchimp to obtain email subscribers interested in updates regarding new Quad Lock products, sales or other information. Users can opt-out of their subscription by simply using the unsubscribe link in any email sent. Mailchimp also hold your order details passed through from Shopify so that we can better deliver relevant content that you would most likely be interested in. Mailchimp Privacy Policy

We also use the Mailchimp add-on, Mandrill, to help us pass through certain information to send out instant emails. The Mandrill Privacy Policy sits within the Mailchimp Privacy Policy.

Sumo Me - The Sumo Me pop-up on Quad Lock websites allows you to receive a discount code to our online store in exchange for subscribing to our email list. If you wish to opt-out of receiving marketing material you can simply update your settings by using the unsubscribe link in any email sent or emailing support@quadlockcase.com Sumo Privacy Policy

Zapier - Used to pass information through to Mailchimp & Mandrill. The Zapier platform is simply a gateway and only temporarily holds data when necessary. Zapier Privacy Policy

Bold App - A Shopify App used to offer the most relevant products to you during your online shopping experience on Quad Lock website. Bold Commerce Privacy Policy

Shipwire, Cin7, Stitch Labs and Tigers - We use these services to help us manage orders and ship purchased products. User information and order details are stored here to aid in fulfillment and customer support inquiries.

Shipwire Terms of Service

Cin7 Privacy Policy

StitchLabs Privacy Policy

Tigers Privacy Policy

Yotpo - We like to hear what our customers think of us, so we use the Yotpo Service to collect customer reviews. Depending on the level of feedback, some personally identifiable user data may be collected. Yotpo Privacy Policy

ZenDesk - Used as our customer support portal and information that you have provided through a support ticket is held within the platform to help us better service your customer support needs. Zendesk Privacy Policy

Stripe - The payment gateway that we use to process credit card payments when checking out on Quad Lock websites.. Stripe has been audited by an independent PCI Qualified Security Assessor (QSA) and is certified as a PCI Level 1 Service Provider. Stripe Privacy Policy

PayPal - Used to process PayPal transactions when checking out on Quad Lock websites. PayPal has achieved PCI DSS compliance certification. PayPal Privacy Policy

Phocas - A business intelligence platform that we use to understand our global business.  Some customer information is held within this platform to aggregate this data. Phocas Privacy Policy

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

If you have an account with us, we encourage you to regularly update your password.

SECTION 7 - COOKIES

We use cookies to provide our audience with the best possible experience. Below is a list of cookies that we use through Shopify. You can remove your cookie history anytime by visiting your browser’s settings.

_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits

_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

_secure_session_id, unique token, sessional

storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

We also use cookies to provide us insight into website traffic through Google Analytics and determine overall performance and effectiveness of marketing campaigns from such platforms as Facebook and Google Adwords. This is used as quantitative data to create a better user experience and at no point do we obtain your personal data from such platforms.

SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact our Privacy Compliance Officer at support@annexproducts.com or by mail at

Annex Products
2.01/168 Greville Street
Prahran, Victoria,
AUSTRALIA, 3181
CHANGES TO ANNEX PRODUCTS PRIVACY POLICY

If we decide to change the Annex Products Privacy Policy, we will post those changes here.